OBJECTIVE:

EXPERIENCE:

8/2013 - Present

Industry: Insurance

Licensed Insurance Agent

Licensed Insurance agent currently working with United Health Care through Teletech. Currently working with Medicare recipients to enroll them into Medicare Advantage or Prescription drug plans.

Assessing the needs of the customer to find out what plans in their service area would benefit them. By utilizing the company's processes I am able to enroll them into a plan based upon the election period they are eligible for.

1/2011 - 6/2012

Industry: Telecommunications Services

Provisioner

While working for Axcent I assisted in processing orders on ASR's for T1 installations and disconnects for theSouthwest Region in Texas. Part of processing the orders was to verify the information was correct and accurate. Indoing so I utilized several applications such as Granite, Granite Inventory, VFO ( virtual front office ) BMC Remedy,Access ordering as well as using Bill Tamer. I also have experience with Verizons CSG and WISE. Part of theverification included making sure the CFA's were spare by correctly identifying the carrier in which it belonged to bythe ISDN and then using the verification process for that company. Verification of the address was done withdetermining the type of order being placed. In addition to processing orders I was also chosen to be back up for theSouthWest Texas regions lead in their absence. In being a team player I assisted other co-workers by sharing myknowledge with them and vice-versa to insure the most up to date information was being used to increase accurateproductivity.

4/2007 - 6/2010

Industry: Telecommunications Services

National Disconnect Group

In April of 2007 a disconnect team was created to assist with the disconnect requests of circuits, toll free portout and disconnect requests. Une-p and resale disconnect requests.

Prepared clean disconnect orders to be sent to the ILEC for unbundled and broadband services by using local service requests and access service requests. I also worked Toll Free portouts and disconnects which involved verifying letters of authorization from other companies before releasing the numbers to their RESPORG and creating orders to have them removed from our systems. I also created install orders to have circuits reconnected in case of a disconnect in error. I assisted in keeping the back log down to insure the circuits were disconnected in a timely fashion.

5/2003 - 4/2007

Industry: Telecommunications Services

Provisioner

Responsible for clean orders to have circuits installed at the customers location.

I was responsible for pulling orders from all markets to have circuits installed at the customers premise. This involved verifying available cable pairs and facilities. I would then complete the circuit design on our end before sending over a local service request or an access service request to the major ILEC in that area. After recieving a firm order confirmation it was my responsibility to inform the customer of that date and time and all other departments to make sure the cut went smoothly. If an error was received on my order it would be up to me to research and correct the order before resubmitting.

8/2002 - 10/2003

Industry: Telecommunications Services

Customer Service Representative

Took inbound calls concerning products and services as well as billing inquries.

As a customer service representative for Allegiance Telecomm I was required to take inbound calls concerning billing issues as well as ordering new services and providing information regarding Allegiances products. I was able to utilize my multi-tasking skills and people skills by using Allegiances in house systems to relay the customers needs through processing orders or billing disputes. I was also called upon to assist our billing research team by helping to resolve billing disputes and issues. I have also aided management when called upon to do special projects when the call flow was minimal. I have been a member of a project team in doing order rejects, tele-services and LNP Coordination. In October of 2003 I was approached by management to apply for a provisioning position within the company. I was offered a job as a provisioner and started in that department for Allegiance. During that time period Allegiance was obtained by XO Communications and I was offered a position with them as a provisioning representative

9/1998 - 6/2001

Industry: Telecommunications Services

Customer Service Representative

My responsibilites were multi-task oriented, answering calls, processing orders, relaying information about products and services offered. Processed concerns from customers sent in by mail or emailed into the company regarding my department.

As a customer service representative I was required to answer incoming calls concerning customers accounts such as billing issues or orders for products offered. I utilized the companys computer applications to do this task. I was placed in charge of helping new employees with questions and concerns about customers accounts and company policies regarding such issues. In March of 2000 I was placed in the Vartec local department which was a pilot for Vartecs newest services. While in that department we were required to take inbound calls from residential customers concerning trouble or billing issues. We did minimal trouble shooting including calling the ILEC to dispatch or trouble shoot furthur if needed. I was acting supervisor on designated weekends in charge of attendance and questions and concerns. I was also placed in charge to help other employees with questions and concerns during the work week as a floor walker by assisting them with issues concerning customer accounts or company policies regarding them.

EDUCATION:

7/2013 - 8/2013

Some College Coursework Completed

Online course work to prepare for Texas State License exam for Life and Health Insurance.

8/1990 - 5/1993

High School or equivalent

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

CAREER HIGHLIGHTS:

Texas State License for Health and Life Insurance

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